Customer service is a critical part in an organization that cannot be wished away. Good Service, not only in the corporate space, is a lifestyle as we have tot treat people well and with the respect they deserve.
For organizations to thrive, among other focus areas, a deliberate and structured focus on Customer Service and Planning various activities around it throughout the year is key to ensure external customers are served as per the organization’s promise – this should be the bare minimum that an organization offers.
KShs 812
Paul Kitemu is a capacity-building expert in the areas of business development, service excellence and training of Trainers (ToT).
With a wealth of experience spanning over 20 years in the banking industry in various capacities and as a leader in service delivery functions, Paul has been exposed to managing service delivery centers with sales and cross selling agenda, cross operational center coordination, standardization and bench-marking of industry practices in customer experience.
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